Last Updated: January 14, 2026

At Curious Cat Goods, we strive for your complete satisfaction. If you’re not happy with your purchase, here’s how we handle returns and refunds:

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1. Eligibility for Returns​

You may request a return within 30 days of delivery​ if:

• The item is unused, in its original packaging, with tags attached.

• The product is defective, damaged during shipping, or incorrectly fulfilled​ by us.

• Non-returnable items: Digital downloads, personalized/custom products, and final sale items (clearly marked at purchase).

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2. Refund Process​

• Inspection Required: Returns must be received and inspected before approval.

• Approved Refunds: Issued to your original payment method​ within 3–7 business days (timing varies by bank/payment provider).

• Store Credit: Option available upon request for faster resolution.

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3. Non-Refundable Situations​

We cannot issue refunds for:

• Returns initiated after 30 days of delivery.

• Items damaged due to misuse, improper care, or accidental damage.

• Final sale, clearance, or discounted items (unless defective).

• Original shipping fees (except for errors on our part).

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4. How to Initiate a Return​

Contact our support team within 30 days of delivery​ at:

• Email: support@curiouscatgoods.space

• Required Details:

  • Order number

  • Reason for return

  • Photos of damaged/defective items (if applicable)

We’ll respond within 48 hours​ with a return authorization and instructions.

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Return Shipping​

• Customer Responsibility: You cover return shipping costs unless the return is due to our error (e.g., wrong item shipped).

• Recommendation: Use a trackable shipping method. We are not responsible for lost return packages.

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Contact Us​

For questions or urgent concerns:

• Email: support@curiouscatgoods.space

• Phone: +1 (318) 731-8174

• Business Address:

  JACK OF ALL TRADES PRODUCTIONS LLC

  117 LOUISE DRIVE, CRESTVIEW, FL 32536